The BCV issue is solved after running web dynpro abap application wd_analyze_config_user then search the config /BCV/SIDEPANEL for the affected user, select the entry from the table and press delete.
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The BCV issue is solved after running web dynpro abap application wd_analyze_config_user then search the config /BCV/SIDEPANEL for the affected user, select the entry from the table and press delete.